It’s customary in our society to gripe and bitch about things that we don’t like. Even though as a rule, I prefer not to do that, it’s still therapeutic to be able to exercise this right from time to time.
I love my Mac. I got my MacBook over one and a half years ago, and using a Mac has been a largely wonderful experience. Nevertheless, it hasn’t been perfect. Perhaps it’s because my experience has been so close to perfect that I feel the need to whine about the things that make it not so.
The MacBook is a lovely machine from the outside. It feels crafted, a single sculpted piece of polycarbonate (plastic to you and me) that feels like it’s actually been designed, and not just pieced together like Frankenstein’s monster, like most other laptops. Though this causes it to be hot under regular use, I like the lack of vents on the bottom; the MacBook looks just as beautiful from underneath as it does from any other angle. I can’t understand why other notebook designers don’t follow Apple’s lead in this front. I’d like my laptop to be perfectly symmetrical, as my Macbook is.
Having said that, Apple’s design isn’t perfect, and if an EEE PC, Sony TZ (or SZ) , Dell XPS 1330 or LG’s T1 (my original first choice for a laptop) were running OS X, I’d have gladly taken one of those for practical reasons. Despite their excellence in design, Apple still has much room for improvement. It’s still really a bit too heavy for my liking, and the screen’s brightness is really rather mediocre (I hadn’t really noticed until I had it hooked up to an external monitor, though.)
Lately, however, my Magsafe power connector is playing up, and now only connects after repeated jiggling. I feel it’s on its last legs, that’s for sure. I can’t say I look after my electronics equipment like a museum piece, but I haven’t dropped it, or anything crazy like that. I should like to think that this isn’t my fault. This sort of thing is really a minor issue, but when you look at the connector itself, you see that this sort of thing was always liable to happen. It’s the sort of thing that Apple will allow because they value style over practicality. My old Dell has a beefy mother of a power brick, that was never going to fail on me. The Apple one is a light, elegant, dainty little thing, that unfortunately should have its delicate parts carefully protected against clumsy people like me.
I’m tempted to blame myself for this, however, this is just the latest in a long line of problems with my MacBook.
I have experienced, in my short time as a Mac user, the following:
1. random shutdowns (full logic board replacement required),
2. ‘dirty’ palm rest (also replaced)
3. a faulty battery that wouldn’t charge (replaced free by the Apple store)
4. five keys have fallen out (replaced at my own expense in Taiwan)
5. a faulty CD drive which generally cannot read CDs (but DVDs seem okay),
6. an Ethernet socket that no longer works (I haven’t really needed to use it, so I guess I support Apple’s decision to remove it from the MacBook Air),
7. a flickery screen,
8. the aforementioned Magsafe connector.
9. godawful battery life (see below)
Taking the MacBook back for repair at my own expense and time (Apple charge ridiculously for repairs) is just not a realistic solution for me, and I live on with these niggles. The CD drive, ethernet and screen are still faulty, but I can live with them (I barely use the CD drive at all). I can’t even understand how the keys snapped and fell out, but they weren’t too expensive. The other stuff is really pretty terrible though, if you think about it.
However, I have one more frustrating issue, and that is with my battery life. The Magsafe connector may have been slightly my fault, even if the design is generally poor, but the battery problems are something else. The Macbook’s battery life out of the box was probably below average for this sort of laptop; around 2 and a half hours. I just expect better from Apple, which prides itself on its quality. After the first battery failed inexplicably, I’ve had the second battery now for not much longer than a year. I now have 1610 mAh from an original 5200 mAh. Around 30% battery life after 18 months! I don’t use the Macbook exactly as Apple says. Battery advice is contradictory on the Internet, and sources say you should run the laptop from battery as much as you can, or just from AC. In any case, I’m pretty sure I haven’t done anything abnormal. I’ve recalibrated the battery fairly often (which is inconvenient to say the least), and installed updates.
Here’s a screenshot below.
My battery performance has been pretty much atrocious. I’d say I’d been unlucky, but my iPod also has terrible battery life. It leads me to conclude that there must be something fundamentally wrong with their battery production. Even before it failed, my first battery had already fallen to 85% after a month. Now, the laptop lasts barely 40 minutes, which makes working on the go pretty much impossible. This is already with screen brightness at the minimum. Not to mention that the laptop usually cuts out at around 10% anyway for no real reason. After it cuts out, charging using the current Magsafe connector is not always a reliable option. I think I’m entitled to a free replacement, but I don’t think I can get one in Taiwan anyway. Having to pay for all of this stuff is not fun.
The advantages of being a Mac user are probably outweighed by the disadvantages of being labelled as one. I love my Mac, as I said earlier, but their quality control leaves something to be desired. Yet there are probably many who say I should have got AppleCare. That’s just rubbish. This is basic hardware failure; a fault in Apple’s design and/or manufacturing processes, and I shouldn’t have to pay a premium to have any problems fixed on time! How about having no problems instead, with or without Applecare?! Not to mention Apple’s service is pretty poor if you don’t have AppleCare – it seems just like another source of revenue for them. It’s incredulous to see Apple fanboys defend the company blindly against manufacturing defects. It makes me want to disassociate with the company, even go to another manufacturer. But, the problem is, even with these issues, my Mac is a joy to use, and I can’t see myself ever using a Windows machine again.
Don’t you just hate that?
